8999k's Privacy Policy

1 Introduction & Applicability

8999k ("we", "our platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy ("Policy") describes what types of information 8999k collects from users while using its website (8999k.lat) and related services, how that information is used, and how it is kept secure.

By registering an account or using our platform's services, you agree to the terms described in this privacy policy. This policy is an integral part of our terms and conditions. If you do not agree with any part of this policy, please refrain from using our services.

We take the privacy of personal information very seriously. 8999k uses SSL encryption technology and follows modern data protection standards to keep your sensitive information secure at all times.

2 Information We Collect

8999k collects user information in two main ways: information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Financial transaction details (relevant information for bKash, Nagad, Rocket, Upay, or bank accounts)
• Login credentials (username and password — passwords are always stored in encrypted form)
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device type (mobile, desktop, tablet)
• Browser version and operating system
• Session duration and navigation patterns on the platform
• Betting and gaming activity logs (for fraud prevention and responsible gaming)
• Information obtained from cookies and similar tracking technologies

8999k does not collect any personal information beyond what is listed above. We do not request any sensitive information that is not necessary for operating the service.

3 Purpose of Using Information

8999k uses collected information only for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Financial Transaction Processing: To securely process deposit and withdrawal requests.
• Identity Verification (KYC): To carry out the verification required to prevent fraud and money laundering.
• Customer Service: To respond to your complaints, questions, and support requests.
• Responsible Gaming: To monitor your gaming habits and apply warnings or restrictions when needed.
• Service Improvement: To improve platform performance and user experience.
• Security: To detect and prevent unauthorized access and fraudulent activity.
• Relevant Service Communications: To send important account-related notifications and promotional information (subject to your consent).

8999k never sells your information to third parties. Your information is not shared with advertisers either.

4 Data Retention & Duration

Your personal information is retained for as long as your account remains active or as long as it is needed to provide the service. Even after a request to close your account, some information may be retained for the following reasons:

• For as long as required to meet legal obligations.
• Until incomplete financial transactions or disputes are fully resolved.
• If there is the possibility of a fraud investigation or potential legal proceedings.

After the designated retention period, your information is securely deleted or anonymized so that no individual can be identified.

5 Sharing Information with Third Parties

8999k may share information with third parties in limited circumstances. Such sharing is always restricted to what is necessary, and third parties that receive our data are required to maintain appropriate privacy standards.

5.1 Payment Processors

To process financial transactions, we work with bKash, Nagad, Rocket, Upay, and both government and private banks in Bangladesh. Only the information essential to completing a transaction is shared with these payment processors.

5.2 Gaming Software Providers

To operate games on our platform, we work with various gaming providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive the minimum relevant information needed to ensure fair play.

5.3 Disclosure for Legal Reasons

Where legally required, or as part of an investigation into fraud or money laundering, information may be provided to the appropriate authorities. Before any such disclosure, we seek legal advice and provide only the information that is necessary.

6 Cookies & Tracking Technologies

8999k uses cookies and similar technologies to improve platform performance and personalize the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used for session management, maintaining login state, and security. These cookies cannot be disabled, as the platform will not function properly without them.

6.2 Analytics Cookies

We use analytics tools to analyze platform usage and improve service quality. This information is processed in aggregate and is not used to identify any specific individual.

6.3 Preference Cookies

These cookies are used to remember your language preferences, session settings, and display preferences. You can control these cookies through your browser settings.

7 Your Rights & Controls

8999k believes you should have full control over your own information. To that end, we provide the following rights:

• Right of Access: You have the right to know what information we hold about you. You can request a copy of this information through our support team.
• Right to Correction: If any of your information is incorrect, contact us to have it corrected. We will make corrections promptly.
• Right to Deletion: You may request that your information be deleted beyond what is required by legal obligations. However, for active accounts, this is linked to closing the account.
• Right to Object to Processing: You may object to marketing communications or certain types of data processing.
• Data Portability: You may request your information in a structured, machine-readable format.
• Opt Out of Marketing: You may stop receiving promotional communications at any time.

To exercise any of the above rights, contact our support team via live chat or email.

8 Security Measures & Technology

8999k applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between the platform and users is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Firewall & Anti-DDoS: Our servers are protected by robust firewall and anti-DDoS systems.
• Access Controls: Only authorized staff can access user data, and only for specific, defined purposes.
• Regular Security Audits: The security of our systems is regularly assessed and tested.
• Data Backup: Secure backup systems are in place to prevent data loss.

Even so, transmitting information over the internet is never entirely risk-free. While we strive to ensure the highest level of protection, we ask that you keep your login credentials private and notify our support team immediately if you notice any suspicious activity.

9 Protection of Minors' Information

8999k's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from any minor.

An age verification process is followed at the time of account registration. If we become aware that a minor's information has been collected, that information will be promptly deleted and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Changes & Contact

8999k reserves the right to amend this privacy policy as needed. For significant changes:

• The last updated date on this page will be changed.
• A notification may be sent to your registered email address.
• You may be notified of new policies when accessing the platform.

If you continue using our services after the changes, you will be considered to have accepted the new policies. We therefore encourage you to visit this page regularly.

Contact Us

If you have any questions or concerns about this privacy policy, please contact our 24/7 support team through the following channels:

• Live Chat: 24/7 support is available in Bengali.
• Email: [email protected]

Our support team is able to communicate with you in both Bengali and English.